Shipping & Returns
PURCHASING
Once your order and payment has processed through checkout you will receive a confirmation email of payment and order.
WHEN WILL MY ORDER SHIP?
First Vita Plus Power Packs: Processing Time - minimum 5 working days (excluding public holidays) from date of purchase. Shipping Time: As per Australia Post shipping schedule on standard postage.
Excluding First Vita Plus Power Packs, orders are usually processed and shipped within 2-3 business days (excluding public holidays) of purchase. When your order ships we send you an email. You can also contact us via the Contact Page of this website.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Australia: Orders are shipped via Australia Post on standard postage.
All Other Countries: Australia Post standard international postage applies (Refer to https://auspost.com.au). Please contact us for shipping arrangement/schedules.
Please Take Into Consideration Public Holidays Christmas etc.
HOW DO I TRACK THE STATUS OF MY ORDER?
You Will Get a Email Within 2-3 business days with your tracking number
WHAT IS OUR RETURN POLICY
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you.
*NOTE: We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
Please refer further details of our return policy at the footer section of the checkout page of this website.
WHAT CARRIER DO YOUR ORDERS SHIP?
Aus and NZ orders VIA Aus Post / NZ Post
All U.S. orders are shipped via Post USP/USPS
WHAT METHODS OF PAYMENT WE ACCEPT?
We accept All Major Methods of Payment,Paypal,Visa,Mastercard.